Foundation & Concealer FAQs

Foundation & Concealer FAQs

1. Does the concealer match the foundation?
Yes! Our concealer range is designed to complement our foundation shades. Many people prefer to go 1–2 shades lighter with concealer for brightening. We recommend taking our Shade Quiz, as skin tones can shift with the seasons.

2. Can I return my order?
For sanitary reasons, we do not accept returns. However, if you’re unhappy with your order or shade match, please email us at support@sbscosmetics.com. You can also visit your local JCPenney Beauty to get professionally shade-matched before purchasing.

3. The color doesn’t match me — what do I do?
No worries! Email our team at support@sbscosmetics.com and we’ll be happy to help you find your perfect match.

4. Is it dermatologist-tested?
Yes! Our foundation is dermatologist-tested, fragrance-free, cruelty-free, and vegan.

5. Can I find my shade in store?
Yes — our full range is available at JCPenney Beauty locations nationwide.

6. How do I know my undertone?
We recommend taking our Shade Quiz or visiting a JCPenney Beauty location for a free shade match. Our range is designed to cover warm, cool, and neutral undertones.

7. How long does the foundation wear?
Our foundation is built to last — with 16+ hours of comfortable wear. It stays put all day without feeling heavy or cakey, so your skin looks fresh from morning to night.

8. What’s the coverage and finish?
This formula delivers buildable medium-to-full coverage with a velvet finish. Velvet means it sits right between matte and dewy — giving you a smooth, soft-focus effect that blurs imperfections while still looking like real skin. It’s never flat, never shiny — just a flawless, natural-looking glow.

9. Is it safe for sensitive skin?
Yes — our dermatologist-tested formula is fragrance-free, non-comedogenic, and suitable for sensitive skin.

10. Do you ship internationally?
Yes, we do! See HERE for international shipping rates. 

11. Is it good for oily/dry/combination skin?
Yes — our formula was developed to be adaptable across all skin types. For oily skin, we recommend setting with powder. For dry skin, pair with a hydrating primer.

12. How much product comes in one bottle?
Each foundation contains 1.05 fl. oz. A little goes a long way!

13. Can I use this with other Shades By Shan products?
Absolutely — it pairs beautifully with our concealer, brushes, and sponge for a seamless, airbrushed look.

14. Is the packaging recyclable?
Yes — our outer cartons are recyclable, and the glass bottles can be recycled where facilities exist and once rinsed.