Shipping & Returns
SHIPPING INFORMATION
Shades By Shan may offers shipping promotions, at which time domestic customers receive free shipping if they spend over a certain amount. These promotions may vary occasionally. To keep up to date with the latest shipping promotions sign up for the Shades By Shan mailing list. We ship domestically via FedEx & USPS for all packages.
Shipping & Handling Charges are as follows:
$7.95 flat fee for domestic, all states within the USA (free shipping over $59)
Orders can be tracked at:
https://www.fedex.com/
The processing time for orders is 3-5 business days. After that, delivery time within the United States is 3-6 days. Please keep in mind that during holidays, times may vary and expect a processing time of 4-8 days. We thank you for your patience.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.
THE LIP SHINE IN PANTONE '24 COLOR OF THE YEAR
PRE-SALE SHIPPING INFORMATION
While we understand your eagerness to receive the Lip Shine in Pantone's 2024 color of the year promptly, shipping is scheduled for early 2024 as we are currently still in 2023. Estimated shipping dates fall within the window of January 22, 2023, to February 10, 2024.
For assistance, feel free to reach out to us via email at support@sbscosmetics.com.
Please note that all pre-sale items are considered final sale.
INTERNATIONAL SHIPPING INFORMATION
We're excited to share we now ship to Mexico & Canada – just select your country at checkout.
International orders over $110 USD ship free. International orders below $110 USD ship for $14.95 USD.
While beauty has no borders, International Orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. When ordering from shadesbyshan.com, the recipient of the shipment is the importer of record and is responsible for any of these import fees, as well as complying with all laws and regulations of the destination country. Some countries will show duties and taxes included in the price of the product, while others will have the option of paying duties and or taxes at checkout or upon receipt of the order.
*For Mexico, due to customs restrictions, orders shipping to Mexico may require a Broker to collect your order. Please contact your customs regulator for a list of specific products requiring BSO assistance.
*For Canada, orders above $148 CAD ship for free.
EXCHANGES & RETURNS
We do not accept returns, exchanges or refunds for sanitary purposes. All sales are final.
DAMAGED ITEMS
If your item has been damaged in shipping please contact support@sbscosmetics.com to file a claim within 30 days of receiving your order.