Terms Policy

SHIPPING INFORMATION

Shades By Shan may offers shipping promotions, at which time domestic customers receive free shipping if they spend over a certain amount. These promotions may vary occasionally. To keep up to date with the latest shipping promotions sign up for the Shades By Shan mailing list. We ship domestically via USPS for all packages.

Shipping & Handling Charges are as follows:

$3.95 flat fee for domestic, all states within the USA (free shipping over $32)

Orders can be tracked at: 
https://www.usps.com/shipping/trackandconfirm.htm

The processing time for orders is 3-5 business days. After that, delivery time within the United States is 3-6 days. Please keep in mind that during holidays, times may vary. We thank you for your patience. *Please allow up to 2-3 weeks for pre-sale items to depart our distribution center **During Covid-19 delays may occur which are out of our control, we thank the USPS with the bottom of our hearts for the brave work they do daily. 

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.

DAMAGED ITEMS 

If your item has been damaged in shipping please contact support@sbscosmetics.com to file a claim within 30 days of receiving your order. 

PAYMENT INFORMATION

We accept MasterCard, Visa and American Express. We do not accept returns, exchanges or refunds for sanitary purposes. All sales are final.

 

COMPANY INFORMATION

Shades By Shan, LLC operates the website.

Shades by Shan is a limited liability company incorporated in California, USA

Our contact email address is info@sbscosmetics.com